Describe (be sure to use just the facts), Express (your emotions/thoughts), Assert (what you want/don’t want), Reinforce (what’s in it for the other person).
be Mindful, Appear confident (keyword: appear), Negotiate (don’t be afraid to turn the tables and ask the other party if they can think of a solution as well).
GIVE:Gentle, Interested, Validating, Easy manner.
FAST:Fair, Apology-free (unless you legitimately have something to apologize for), Stick to values, Truthful